The plot development was good, with characters at a good level, not overpowered or underpowered. Explanation of the reason for the introduction of the System was plausible, though the AI is an odd mix of benefactor and villain.
Good variety of characters though almost exclusively focusing on Max, the competent and even-tempered good guy who’s just trying to get by after life and love dealt him a bad hand.
The biggest drawback is the pace and tone of the narration. The narrator has a nice voice and I heard no obvious mispronunciations, so kudos on that. However he only seems to have about 5 voices he can use, young adult male, elderly male, young girl, young adult female, and elderly female. There is only one young girl but there are several characters for each of the other voices and so they all sound the same. All of these have either a Midwestern, or slightly southern accent. Except for the ones that have a bad attitude, who all seem to have a New York / New Jersey accent. That might be accurate for Colorado (where this story takes place) but I’m not sure. More variety of scripts would be useful in distinguishing the characters more easily.
The pace of narration felt slow through the while story. Not annoyingly slow but a bit plodding. Easy to ignore though.
One last thing — the book ended so abruptly that it caught me off guard. No real ending, no denouement, no cliffhanger, just a few characters chatting and in the middle of the conversation the book ends. Very odd.